Shipping & Delivery
2XL Home currently delivers its products across United Arab Emirates (UAE). We deliver within 7 working days from the day you have placed the order with us. We work Sunday-Thursday 9 am to 6 pm GST. Our delivery schedules may also depend on the product, and the time you place your order.
2XL Home gives you the flexibility to “Track Your Order” through “My Orders” under "My Account" section.
In case of purchases below AED 500, there applies a minimum delivery charge of AED 25 whether within or outside the city limits of the showroom. If your purchases exceed AED 500, we deliver free-of-charge within the city limits of the showroom location where you have made the purchase. Standard shipping charges, however, apply for delivery outside the city limits.
Note: Irrespective of the product you order, shipping charges are calculated based on the distance. These charges are displayed at the time of checkout.
Now, let us take a look at some of the most popular questions that you may have regarding 2XL Home Shipping & Delivery policy.
1. I placed an order today. When will I receive the shipment?
2XL Home delivers within 7 working days from the day you have placed the order with us. We are open Sunday through Thursday from 9 am to 6 pm GST. Delivery schedules, however, depend on the time and the product for which you place your order. In case you wish to Track Your Order, just log in “My Account” and Go to “My Orders”. Here, you can track your shipment according to your Order Id. You may, alternatively, click on the Order Id in your Order Confirmation email to track your shipment.
2. What if I am not at home when my order comes?
If you are unavailable at the time of order delivery, our customer service representative will get in touch with you. Our team will reschedule the delivery date and time based on delivery team's availability and approval from the Management. We deliver Sunday to Thursday from 9 am to 6 pm GST.
3. Does the ordered product's price include shipping costs?
Shipping cost is added to your order amount. These charges reflect on the billing page from where you proceed to payment.
4. What should I do when my order arrives damaged?
Before accepting delivery, you need to check whether the packaging of the merchandise is damaged and inform us immediately. If you accept the damaged package, contact us within 24 hours of receiving the delivery. Visit our pages on Shipping & Delivery and Returns & Refund for more information.
5. Can I schedule my delivery?
Yes, we can schedule your delivery when you place an order with us. Delivery schedules, however, depend on consent from our delivery team.
6. Can I pick up my order from your warehouse?
Yes, you can pick up your order from our warehouses in Ajman and Dubai Investment Park (DIP). You just need to show the invoice copy sent to your e-mail address registered with us.
7. Do you deliver to multiple addresses?
2XL Home delivers to the address specified in your order. If you want delivery to multiple addresses, mention multiple addresses against multiple orders. You can add addresses to "Address Book" section under "My Account".
8. Can I change my delivery address?
You may modify the shipping address before we ship your order. You need to call our customer service representative on Toll-Free Number 800 295 or send an e-mail to firstname.lastname@example.org. We operate Sunday to Thursday from 9 am to 6 pm GST.
9. Can you mention the areas where you don't deliver?
We deliver only within our prescribed city limits in UAE.
10. Do you deliver outside UAE?
No. Currently, we deliver only within UAE.
11. Do I need to show any document when my order arrives?
Yes, you need to show your valid Emirates ID to receive your order.
12. What arrangements do I need to make at home at the time of delivery?
You need to ensure that the receiving area for final furniture assembly is clutter-free and ready to accommodate the new furniture. Our delivery crew holds no responsibility for shifting or disassembling your old furniture or home décor. You are charged AED 500 if we send you the same product again due to an issue at your end. We are not responsible for any problems related to lifts, doorways or other situations at your place or building.
Note: There are residences without lifts or with narrow doors, low ceiling, and passageways. The delivery crew, therefore, may be unable to bring new furniture into your home without any damage or risk. Our delivery team makes the final decision whether to attempt for delivery. The order is delivered at ground level if adequate size service lift is unavailable.
13. What is your warehouse policy?
We store your product free-of-cost for 30 days from the date of invoice. You need to, however, pay a minimal 5 percent storage fee after every 30 days. We store your product for maximum 90 days after which we deduct our storage fee and update the remaining to your store credit balance. For example, if you have paid AED 500 for a product and did not accept the delivery for 2 months, we will update your store credit balance with AED 475 post subtracting AED 25 as our storage fee.
Disclaimer: Though we shall endeavor to ensure timely delivery, we reserve the right to delay the product delivery for reasons beyond our control.