Returns Information


2XL Home Return Policy


2XL Home customers relish a seamless experience when it comes to our Returns Process.  We believe that returns should be made comfortable and fast.

 2XL Home recommends you to immediately inspect any products that we deliver to you or that you collect from 2XL Home warehouse, to ensure you are satisfied with the items.

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of 2XL Home, and applies when you make an online purchase from

Damaged & Incorrect Items:

  1. Customer can process a return request if items were damaged at the time of delivery
  2. Returns must be processed within 24 hours from the date of delivery
  3. Not applied to the items that were collected by the customers.

 Change of Mind:

  1. In case you have a change of mind, the returns must be processed within 14 days from the delivery date
  2. Refund will only be processed only as Credit Balance into your E-Wallet
  3. The returned items will be subject to our Quality Control
  4. In case we find any damage or misuse of the item, we will not process the return or refund
  5. In case of any products that are already assembled will be subject to approval by 2XL Home management for the refund
  6. Items such as bedding linens, towels, cushion covers, etc will not be applicable for any return request for hygiene reasons
  7. Made to order products will not be applicable for return request


Return Process:

  1. Visit 2XL home website and book for a return, Go to Account> click on Requests>Select the Order no. > Type of Your request > Subject > Comments. Our Customer Service Team will contact you to set a returning time.
  2. Contact our Customer Service Team (E-mail: or call 800 295) then our Customer Service Team will contact you to set a returning time.

Pick -up:

  • 2XL Home will arrange to have the product returned to the warehouse for the check, and you will get an acknowledgement receipt.
  •  Provided that the product is returned in its original condition, original packaging; and accompanied by the delivery order number or another acceptable form of proof of purchase.


Don’t hesitate to Contact Us.

If you have any questions about this policy, please contact our Customer Service Team. They operate Sunday to Thursday – 8.00AM till 9.00PM

E-mail:  or call 800 295

Copyright © 2021 2XL, Inc. All rights reserved.